Frequently Asked Questions (FAQ)

Orders & Shipping

1. How does Free London Delivery work?

We offer unconditional free delivery on all orders across London boroughs. No minimum order value or other restrictions.

2. What is Same Day Dispatch?

If you place an order before 2:00 PM on a business day, we will dispatch your items that very same day. Orders placed after 2:00 PM or over the weekend will be dispatched on the next business day.

3. How can I track my order once it has been dispatched?

As soon as your order leaves our warehouse, you will receive a confirmation email with a tracking link. You can use this to monitor your delivery in real-time.

Payments & Security

4. What payment methods do you accept?

We accept all major debit and credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Klarna for flexible buy-now-pay-later financing.

5. How does paying with Klarna work?

When checking out with Klarna, you can choose to pay the entire amount at once, split your purchase into interest-free instalments or pay up to 30 days later. Eligibility is assessed automatically by Klarna at checkout and doesn’t impact your credit score.

6. Is my payment and personal information secure?

Yes, absolutely. Our checkout uses industry-standard 256-bit SSL encryption to protect your personal and payment details. We never store your card details on our servers.

Warranty & Returns

7. What is covered under the 2-Year Warranty?

All products purchased on shop.techcube.co.uk come with a comprehensive 2-Year Warranty. This covers manufacturing defects, hardware faults and necessary repair parts or replacements.

8. What is your 30-Day Return policy?

If you are not completely satisfied with your purchase, you can return an item for a full refund or exchange, provided it’s unused, in its original condition and packaging and is returned within 30 days of delivery.

Installation & Technical Support

9. How do I access 24/7 Technical Support?

Our technical support team is available round-the-clock to resolve your technical queries, provide setup assistance and emergency troubleshooting. You can reach out to us through our contact page or technical helpline anytime.

10. Do you provide installation services for CCTV, alarms, and EPOS systems?

Yes! We use NSI-certified engineers to provide professional on-site installation across London. You can add installation during checkout or contact our team directly to book an installation service for your recent purchase.