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Shipping & Delivery Policy

Last updated: October 15, 2026

Thank you for shopping at Techcube (https://shop.techcube.co.uk/). We strive to provide a seamless purchase experience for all your business technology and security equipment needs. This Shipping Policy outlines our delivery methods, timelines and charges.

1. Order Processing Times

  • Standard Orders: Orders placed on shop.techcube.co.uk are typically processed within 1 to 2 business days (Monday through Friday, excluding public holidays).
  • Custom or Configured Hardware: Orders requiring specific pre-configuration (such as customised EPOS terminals, pre-configured CCTV kits, or specialised software bundling) may require an additional 1 to 3 business days for testing and setup before dispatch.
  • If we experience a high volume of orders or supply chain delays, shipments may be delayed by a few days. We will notify you promptly via email or phone if there is a significant delay in dispatching your order.

2. Delivery Methods & Estimated Timelines (UK Mainland)

We partner with reliable courier networks to ensure secure transit for sensitive tech hardware.

  • Standard Delivery (UK Mainland):
    • Estimated Time: 3 to 5 business days from dispatch.
    • Best for: Routine hardware replenishment, accessories and standard stock items.
  • Express / Next-Day Delivery:
    • Estimated Time: 1 to 2 business days (for orders placed before 12:00 PM GMT, subject to stock availability).
    • Best for: Urgent replacement units or critical business equipment.
  • Onsite Installation & Handover (Select Hardware/Packages):
    • For comprehensive deployments like full CCTV systems, complex EPOS setups, or network integration packages, our professional engineering team often coordinates delivery directly. You will be contacted to schedule a convenient installation date.

3. Shipping Charges

Shipping fees are calculated dynamically at checkout based on the product weight, dimensions, your location and delivery speed selected:

  • Standard Shipping: Calculated at checkout (free on qualifying bulk orders over specific promotional thresholds).
  • Express / Heavy Equipment Shipping: Special rates apply for heavier items (such as multiple commercial display screens, heavy server racks or bulky POS terminals). The exact cost will be shown before you complete payment.

4. International Shipping

Currently, shop.techcube.co.uk primarily fulfils orders within the United Kingdom.

5. Shipment Tracking & Confirmation

Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking number and a link to trace your package online with our courier partner.

6. Delivery Inspection & Damaged Goods

Because we supply sensitive tech products, electronic components and security hardware:

  • Inspect Upon Delivery: Please inspect the outer packaging carefully at the time of delivery. If the box shows signs of external crushing, damage or tampering, please note this with the courier when signing.
  • Reporting Transit Damage: Any visible transit damage or missing components must be reported to us within 48 hours of delivery at info@techcube.co.uk or +44 (0) 20 7946 0958 so we can investigate the matter, file a claim with the carrier where required, and arrange a swift replacement.

7. Contact Us

If you have any questions regarding our delivery terms or require specialised shipping arrangements, please get in touch with our team: